Terms & Conditions

1. Service Identity

The website eisitiria-aktoploika.com operates as a digital point of information and support for ferry tickets, within the cooperation framework of the TicketSeller network.

The service operates as a cooperating independent travel agent and is not a ferry company, ship-owning company or ferry route operator.

The final provision of transportation is carried out exclusively by the relevant ferry company, according to its own transport terms, cancellation policies, baggage rules, boarding procedures and applicable regulations.

3. Use of Website

The user agrees to use the website only for lawful purposes and in a way that does not violate the rights of third parties, applicable law or the proper operation of the website.

The following are indicatively prohibited:

• Using the website for illegal or misleading activities.
• Entering false, inaccurate or altered booking details.
• Attempting unauthorized access to systems or data.
• Copying, reproducing or commercially using content without permission.
• Using automated scraping mechanisms, bots or similar technologies without approval.

5. Prices, Availability and Ferry Routes

Prices, ferry routes, departure times, available seats, ticket categories and related charges are determined by ferry companies or cooperating booking systems.

Although every reasonable effort is made to ensure that the information displayed is accurate and up to date, changes, update delays, technical errors or differences from third-party providers may occur.

The final price and availability are confirmed during the completion stage of the booking process.

6. Payments

To complete a booking, electronic payment or another available payment method may be required, as displayed during the booking process.

Payments may be processed through secure payment systems, banking institutions, electronic payment providers or other cooperating services.

The website does not store full payment card details. Payment processing is carried out by authorized payment providers according to their own terms and security policies.

Any bank fees, transaction costs or additional charges by third-party providers may be borne by the user, where applicable.

7. Ticket Issuance and Collection

After successful completion of the booking and payment, the user receives booking confirmation and/or the relevant ticket details in the manner provided by the booking system or ferry company.

Depending on the ferry company and ticket type, the following may be required:

• Use of an electronic ticket.
• Completion of web check-in.
• Collection of a physical ticket from a port office or travel agency.
• Presentation of identification documents during boarding.
• Compliance with specific instructions provided by the ferry company.

The user is responsible for checking booking details, passenger names, dates, ferry routes, departure and arrival ports, as well as boarding instructions.

8. User Obligations

The user is solely responsible for the accuracy of the information entered during the booking process.

Indicatively, the user must check:

• Passenger full names as shown on travel documents.
• Travel dates and times.
• Departure and arrival ports.
• Ticket, cabin or seat type, where applicable.
• Vehicle details, where a vehicle is declared.
• Contact details for booking confirmations or travel updates.

Errors in booking details may result in additional charges, inability to make changes, cancellation or refusal of boarding by the ferry company.

10. Delays, Route Cancellations and Force Majeure

Ferry routes may be affected by weather conditions, sailing bans, technical issues, strikes, port authority decisions, operational reasons or other events outside the control of the website.

In the event of delay, cancellation or route modification, responsibility for the performance of transportation, passenger information and the application of relevant passenger rights lies primarily with the ferry company, in accordance with applicable law and its transport terms.

The website and the cooperating independent travel agent may provide support and guidance to the user, where possible, without being responsible for the actual operation or modification of the route.

11. Limitation of Liability

The website operates as an information and intermediary point for ferry ticket bookings. It does not operate ferry routes and is not responsible for acts, omissions, delays, cancellations or decisions of ferry companies or other third-party providers.

We are not liable for damages or losses arising from:

• Incorrect information entered by the user.
• Changes or cancellations of routes by ferry companies.
• Weather conditions or sailing bans.
• Technical problems of third-party booking or payment systems.
• The user’s late arrival at the port.
• The user’s failure to comply with boarding instructions or travel document requirements.

Nothing in these terms excludes or limits user rights that cannot be excluded or limited under applicable law.

12. Third-Party Services

The website may cooperate with or link to third-party providers, such as ferry companies, booking systems, payment providers, analytics tools, hosting services and technology platforms.

Third-party providers may apply their own terms of use, privacy policies, payment policies or cancellation policies. Users are encouraged to read those terms before completing any transaction.

13. Intellectual Property

The content of the website, including but not limited to text, graphics, images, logos, design, structure, code and other elements, is protected by applicable intellectual property law.

Copying, reproduction, modification, distribution, republication or commercial use of content without prior written permission is prohibited.

14. Personal Data and Cookies

Personal data processing is carried out in accordance with the website’s Privacy Policy and applicable personal data protection law.

The website may use cookies and similar technologies for proper operation, traffic analysis and, where consent has been given, marketing purposes.

For more information, please consult the website’s Privacy Policy and Cookies Policy.

15. Complaints and Dispute Resolution

For any issue regarding a booking, payment, ticket or service support, the user may contact the website through the available contact details.

Every reasonable effort will be made to review and resolve requests or complaints, in cooperation with the relevant ferry company or third-party provider, where required.

For matters concerning the actual transportation, route delay, route cancellation or the application of passenger rights, the user may also need to contact the relevant ferry company.

16. Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time, in order to reflect changes to the services, the website, technology or applicable law.

The most recent version of the Terms & Conditions will be available on this page, with an updated date of last modification.

Continued use of the website after changes to the terms constitutes acceptance of the amended terms.